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FAQs
We usually ship out within 24 hours from receiving your order and most customers often report receiving their product in just a few days. Do please let us know if there is an issue with your order, because we want to make it right and give our customers the best experience we possibly can.
Making it easy to pause, cancel, or change your subscription is a top priority for us. We are online customers of many brands too and never want to be the company that plays it sneaky with its subscribers. If its time to go or pause for a moment, just log on and press pause or cancel. We will also reach out periodically to make sure you would still like to be subscribed.
We appreciate every purchase our customers trust us with, so if for whatever reason our products arrive to your doorstep in a condition that is unexpected, we will work with you to make it right. Please reach out to support@starsandhoney.com and let us know how we can help.
Note, shipping to certain warmer locations during the warmest months of the summer can often lead to melted ingredients – especially if left unattended on a doorstep for an extended period of time. Regardless, a melted condition can often be solved by placing the product in the refrigerator for a few hours and then returning it to room temperature. Rest assured, its taste and the effectiveness of the collagen will not be impacted.