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FAQs

How fast is shipping? How fast is shipping?

We usually ship out within 24 hours from receiving your order and most customers often report receiving their product in just a few days. Do please let us know if there is an issue with your order, because we want to make it right and give our customers the best experience we possibly can.

What are your most POPULAR flavors? What are your most POPULAR flavors?

Great question! Cacao Salt Caramel Peanut is the original S+H flavor and still the most popular (as most of the world loves a good salty peanut caramel flavor).

However, Dark Chocolate Coconut is #2 as it satisfies a lot of brownie like chocolate cravings and the coconut is not too overpowering.

Interestingly, Raspberry Donut is the flavor that has become the secret favorite of many people inside S+H;)

What if I receive a delivery that has been damaged or otherwise compromised below the standards of Stars + Honey and its customers? What if I receive a delivery that has been damaged or otherwise compromised below the standards of Stars + Honey and its customers?

We appreciate every purchase our customers trust us with, so if for whatever reason our products arrive to your doorstep in a condition that is unexpected, we will work with you to make it right. Please reach out to [email protected] and let us know how we can help.

Note, shipping to certain warmer locations during the warmest months of the summer can often lead to melted ingredients – especially if left unattended on a doorstep for an extended period of time. Regardless, a melted condition can often be solved by placing the product in the refrigerator for a few hours and then returning it to room temperature. Rest assured, its taste and the effectiveness of the collagen will not be impacted.